How Oceans turned their website into their best sales channel

Oceans Calvià Beach Club had a problem most beach clubs know well: an informational website that didn't sell, reservations managed over WhatsApp and email, and operations split between online channels and external partners. With Fourvenues, they centralized everything into one system. The result: VIP reservations closed in under ninety seconds, zero pricing inquiry emails, and a unified view of sales, partners, and access, all in real time.

A website that informs isn't a website that sells

Before Fourvenues, Oceans' website informed but didn't convert. Visitors landed on the page without finding what they needed to make a decision: what was happening each day, what ticket options were available, how much each one cost, what was included. What they did find was a WhatsApp button.

"Connecting with customers was really hard. There was no real user experience, and the website didn't communicate what the event actually offered."

Leila Valladares

Sales & Marketing Director at Oceans

Every message that came in through WhatsApp was team time spent answering something the website should have handled on its own. And behind every unanswered question, a reservation that never closed.

The problem behind the problem: two worlds with no connection

The real problem was operational: Oceans was managing sales across two completely separate worlds. On one side, direct online sales. On the other, agencies, tour operators, and external partners. No shared visibility, no sync, no connection between the two channels.

Every price or product update had to be communicated manually to each agency. Commission management was just as manual, a lot of work, little efficiency, and too much room for error.

At the same time, VIP and table reservation operations ran on paper, Excel files, and WhatsApp. The result, total miscommunication between the door, the VIP team, and front desk.

How the system works now

• VIP reservations in under ninety seconds: VIP operations moved from paper and Excel to a fully digital process. A reservation closes in under ninety seconds: the guest automatically receives their confirmation, table details, outstanding balance, and everything they need to know.

For the team, the shift is just as significant. The moment a QR code is scanned at the door, the system instantly shows what ticket type the guest purchased, what drinks are included, and where their table is. No checking lists, no calling anyone, no room for error.

• Partners and agencies inside the same system: Oceans' tour operators, agencies, and external partners now operate within the same platform. Each one sees their own sales, live availability, and commissions in real time with no manual updates from the Oceans team.

When a price or product changes, it's updated once and every channel reflects it immediately. No discrepancies, no reconciliation later.

• One device to run the entire floor: With Fourvenues, the entire Oceans staff works from the same device and sees exactly the same information in real time: which groups are seated, what they're consuming, what's outstanding. What used to be separate systems, front desk, bar, VIP, is now a single operational view accessible from anywhere on the floor.

What really changed

Oceans worked with a team that understands how a beach club actually operates and built the system from there. The booking widget embedded in their own site, partner access controls, real-time VIP management every piece addresses a real operational problem in the industry.

The result is a business that doesn't rely on manual messages or spreadsheets to run. One with full visibility into its sales, channels, and floor. And one that delivers a consistent guest experience from the moment someone lands on the website to the moment they sit down at their table.