General terms and conditions

General terms and conditions for contracting SAAS services and license of use

1. SERVICE PROVIDER

The services covered by these General Terms and Conditions are provided by DISCOCIL, S.L., a company of Spanish nationality, with registered office at C/ Pintor Soler Blasco 16 Entres De (Castellón De La Plana), C.P. 12003, provided with N.I.F. B-98820814 and duly registered in the Commercial Register of Castellón, Volume 1796, Book 1357, Folio 177, Section 8, Page CS-43457 (also referred to as the "Provider" or "Fourvenues").

2. DEFINITIONS

Service Level Agreement (SLA): Document stipulating the conditions and parameters that commit the Provider to comply with certain levels of quality of service to the Client in relation to the use of the Platform by the latter and which, in short, establishes the availability and response times of the Provider's team in the event of an incident that occurs on the Platform.

Client: The party receiving the Fourvenues services covered by these General Terms and Conditions, as the organizer of an event, on an exclusive basis and through the license to use the Platform.

General Terms and Conditions (GTC): This document contains the set of general conditions, which the Customer declares to have read, understood and accepted, and on the basis of which the Customer will access and use the Platform. The provisions contained in these General Terms and Conditions shall take precedence over any binding document signed by the Parties.

Particular Conditions: Refers to the set of specific clauses applicable to the Client for the use of the Platform, which are not subject to the GTC and, therefore, are not expressly included in the same.

Contract: It comprises all the documents that constitute the general framework that will govern the legal relationship between the Parties with respect to the license to use the Platform and that, in short, regulate the contracted SaaS Services. In particular, it is composed of the General Terms and Conditions and the Service Level Agreement, as well as the Special Conditions, without prejudice to those documents that complement, complete and/or replace the General Terms and Conditions and/or the SLA. A copy of the Agreement will be provided to the Client, once it has been formalized, in digital format or any other medium applicable at the time the Agreement is signed.

Private Environment: Customer's private storage space for digital information, applications, modules and functionalities of the Platform that the Provider makes available to the Customer in order to provide the SaaS Service contracted under the Agreement and where the Customer stores all information provided by or on behalf of the Customer and handled by the Customer itself, including any data, documents, files, information, records or materials owned or controlled by the Customer and processed, stored or used in the framework of the SaaS Services contracted to the Provider.

Computer Equipment: Desktops, laptops, digital tablets, smartphones or any other device on which you can install or can properly access the Platform, meeting the minimum technical specifications required for each type of equipment and operating system established by the Supplier being these: (i) the recommendation to connect through Google Chrome or apps uploaded in 'Play Store' and 'AppStore' by Discocil, S.L. and (ii) take into account that it is essential, in much of the Platform, that for a satisfactory user experience there is a constant and good internet connection either through 'Data Roaming' or 'WiFi'.

Force Majeure: The occurrence of extraordinary events of an unforeseeable nature or, even if foreseeable, unavoidable by means of measures enforceable by the Parties. By way of illustration only and not limitation, force majeure shall be understood to mean, among others, fires, floods, strikes, labor conflicts or other social disorders, shortage or unavailability of electric power, unavailability or anomalous functioning of communications networks, accidents, wars (declared or undeclared), commercial embargoes, blockades, riots or insurrections. In general, the legal conception of force majeure existing in the common Spanish legislation shall be accepted.

Platform: IT solution developed in the "Software as a Service" modality and managed by the Supplier, of its exclusive ownership, and which is composed of different software elements, communication systems and services, which are provided by the Supplier, and whose technical specifications are included in the definition of "IT Equipment". The Client accesses the Platform through its Private Environment, by means of an access link to the Client's email that allows the verification of the data (personal and non-transferable) provided at the time of signing the Contract.

SaaS Service: The service provided by the Supplier to the Client, on an exclusive basis, through the license to use the Platform and, therefore, the provision of the Platform to the Client.

Users: Individuals who purchase tickets to access the events organized by the promoters and/or the Client. That is, final consumers.

3. SAAS SERVICES

The Supplier shall provide the following SaaS Services to the Customer, with the indications and precisions set forth in the Agreement:

3.1 SaaS Services contracting procedure

To initiate the process of contracting the SaaS Services, the Client must accept these General Contracting Conditions by signing the Contract. For the foregoing purposes, the Parties agree that they will use the electronic signature to sign this Agreement, acknowledging and accepting that the same shall have the same validity and effectiveness as if they opted for the handwritten signature.

In the process of contracting the SaaS Services, the Customer shall indicate:

• Remuneration agreed between the Parties and as reflected in the Particular Conditions.

• Contact details of the contact person in charge of centralizing and coordinating relations with the Supplier.

• Billing information and payment method.

Once the Supplier has verified that it has all the information requested and the payment made by the Client, Fourvenues will communicate to the Client the confirmation of the contracting made by signing the Particular Conditions. When the payment is periodic, the effective and correct subscription to the means of online payment enabled for this purpose, or the proper completion and communication of payment data will be checked.

The Client is informed and accepts that the information contained in the Supplier's website, as well as the offers, quotations and projects provided to the Client, if any, do not constitute a contractual offer or the beginning of a business relationship with the Supplier, but will require in any case the fulfillment of the requirements established for the conclusion of the contracting process in these General Contracting Conditions in accordance with the applicable regulations.

3.2 Platform license and terms and conditions of use of the Platform

The Supplier grants to the Client a temporary, revocable, non-transferable, exclusive and non-sublicensable license to use the Platform during the term of the Agreement, through access to the Platform via the Internet in SaaS mode, subject to the terms and conditions set forth in the Agreement.

The use of the Platform shall only be permitted to the Customer who has the Private Environment and the corresponding link sent by the Provider to access the Platform, in accordance with the provisions of this Stipulation 3.2. In any case, the Customer shall refrain from making copies, disclosing and allowing third parties access to the Platform. That is, access to the Platform may only be made by the Client and by members of its work team who are authorized to do so, in favor of which the Supplier has assigned a license for use. Thus, the liability associated with the loss of credentials shall in no case be attributable to the Supplier, and the Client must protect such credentials under its own responsibility.

The rights of use granted to Customer, in accordance with the provisions of this Agreement, extend to any update or new version that replaces or supplements the Platform, subject to the provisions of Stipulation 3.3. below.

The Client shall be solely responsible for the use, access and navigation on the Platform for illicit and/or illegal purposes. By way of example, and not limited to, it is prohibited:

• a) Use the Platform for the purpose of causing damage, inefficiencies, interruptions or similar defects in the functionalities of the Platform or the electronic structures of the Provider or any third party.


• b) Use, manipulate and/or substitute the trademarks, logos, trade names and emblems of the Supplier's products and services and/or those appearing on the Platform.


• c) Use the Platform for the transmission of malware, viruses or similar programs, or to publish or disseminate content of an offensive, racist, denigrating or pornographic nature that may cause discomfort to people.


• d) Use the Platform to the detriment of the Supplier's interests.


• e) Violate the security measures established by the Supplier.


• f) Extract or collect through reverse engineering methodologies or in any possible way with the objective or with the consequence of violating the intellectual or industrial property rights of the Supplier.


• g) Perform actions that tend to and/or are likely to collapse the Platform, impairing its proper functioning.


• h) Use the Platform for illicit or illegal purposes.

The Customer may only use the Platform in accordance with the purposes set forth in the Agreement, being obliged to abide by the requirements indicated in the definition of "Computer Equipment" and, if applicable, those others indicated by the Supplier in relation to the Computer Equipment and the use of the Platform.

The Supplier shall be exempt from any liability that may arise from use by the Customer not in accordance with the provisions of this Agreement and the indications of Fourvenues, or in the case of networks, equipment and terminals and other Customer IT Equipment that do not comply with the aforementioned technical specifications.

Upon notice from the Supplier, the Customer shall disconnect its networks, equipment, terminals and other Computer Equipment from the Platform if, in the opinion of the Supplier, such networks, equipment, terminals and other Computer Equipment have caused or are likely to cause failures, interruptions, errors or defects in the Platform.

In order to verify the Customer's compliance with the provisions of the Agreement and to ensure the security and proper use of the Platform, and in order to ensure better performance or adjustment of certain elements of the Platform, the Supplier reserves the right to monitor the Customer's use of the Platform.

The Client acknowledges and accepts that, in some cases, access to the Platform may be denied by the Provider or, if applicable, by any third party subcontracted by the Provider to make some kind of adjustment to the Platform. Such adjustments, in which access to the Platform will be temporarily cut off, will be carried out at times that do not coincide with the busiest times, under Fourvenues' commitment to back up the information, and giving prior notice to the Client of the cut off, as well as the approximate duration of the cut off.

3.3 Cuts in SaaS Services

The Client acknowledges and accepts that, in some cases, access to the Platform may be denied by the Provider or, if applicable, by any third party subcontracted by the Provider to make some kind of adjustment to the Platform. Such adjustments, in which access to the Platform will be temporarily cut off, will be carried out at times that do not coincide with the busiest times, under Fourvenues' commitment to back up the information, and giving prior notice to the Client of the cut off, as well as the approximate duration of the cut off.

4. INTELLECTUAL AND INDUSTRIAL PROPERTY OF THE PLATFORM

The Client expressly acknowledges and accepts that the Platform and its various elements constitute an inseparable whole and contain confidential information owned by the Supplier and third parties, as it includes trade secrets and developments that are the intellectual property of the Supplier and, where appropriate, of third parties; and are therefore legally protected in terms of intellectual and industrial property rights.

The Customer further acknowledges that all right, title and interest in and to the Platform is and shall remain with Fourvenues and its rightful owners, without prejudice to the license of use granted in favor of the Customer under this Agreement. For clarification purposes, Client acknowledges and agrees that the Platform has been created and is managed exclusively by Provider, who is the exclusive owner and shall retain all intellectual, industrial and any other property rights therein, and Client may not, under any circumstances, make any further modification, copy, alteration, reproduction, adaptation or translation of the Platform, either in whole or in part, or make any use of the Platform other than as expressly authorized in writing by Provider under this Agreement.

Without limiting the foregoing, it is well understood between the Parties that the structure, characteristics, codes, working methods, information systems, development methods, know-how, methodologies, processes, technologies, algorithms, as well as the user manuals, texts, graphic drawings, databases, videos or audio supports, and other elements and materials referred to or that complement the Platform are and shall remain the exclusive property of the Provider, as well as that they are protected by Spanish, Community and international regulations on intellectual and industrial property.

For clarification purposes, the Customer expressly acknowledges and accepts that the provision of the Platform by the Supplier does not imply, in any case, the transfer of its ownership or the granting of a right of use in favor of the Customer other than that provided for in this Agreement.

Consequently, any use by the Client of the Platform that is made without the authorization of the Provider, including its exploitation, reproduction, dissemination, transformation, distribution, transmission by any means and under any form, including subsequent publication or exhibition, public communication, making available, or representation, whether total or partial, outside the operational scope provided for the use of the Platform, is strictly prohibited.

Failure to comply with any of the aforementioned prohibitions shall constitute an infringement of the intellectual or industrial property rights of the Supplier, punishable by the legislation in force.

5. CUSTOMER OBLIGATIONS

The Client shall at all times comply with the terms and conditions agreed under this Agreement in relation to the SaaS Services and the use of the Platform in the exercise of its professional activity, further obliging itself to always act in strict compliance with the applicable legislation in force, morality, custom, public order and good faith. Without limiting the foregoing, these are also obligations of the Client:

• 1. To comply scrupulously with all requirements set forth in the definition of "Computer Equipment" in relation to the technical specifications of the Computer Equipment, as well as, in general, to cooperate reasonably and in good faith with the Supplier in order to enable the Supplier to carry out the satisfactory provision of the SaaS Services subject of this Agreement.


• 2. To pay the price agreed upon by the Parties in the Particular Conditions, in the time and manner reflected in the Particular Conditions.


• 3. Responsible for the legality of the contents incorporated by the Client to its Private Environment, refraining from inserting any text, images, sounds or obscene, racist, xenophobic, violent, defamatory or other messages that in any way involve an injury to any legally protected legal property, in particular, and without limitation, to the rights of minors, intellectual and industrial property rights, image rights and privacy. In the same way, the Client shall be responsible for the content of its website, for all personal data and relations with third parties, for the information it transmits and stores, for the hypertext links, for the claims of third parties and for the legal actions that may be triggered in terms of intellectual and industrial property, personality rights and protection of minors. For clarification purposes, and without limitation, the Customer is responsible for compliance with the applicable legislation in force in relation to the operation of the hosting service, electronic commerce, protection of personal data, information society services, copyright, maintenance of public order, as well as the universal principles of Internet use.


• 4. Refrain from any practices detrimental to the rights of third parties that may be made from the website hosted on the Platform.


• 5. Comply scrupulously with the regulations on data protection (RGPD and LOPDGDD), as well as with Law 34/2002 of July 11, 2002, of the services of the information society and electronic commerce (LSSICE), prohibiting the Client the use of the mail server of the domain and email addresses of Users provided by Fourvenues, in the scope of the use of the Platform and provision of its services, for spamming purposes (sending unwanted bulk mail, commercial or of any other nature) or mail bombing (sending large messages in order to block a server).


• 6. To keep the e-mail address provided to the Supplier in the Special Conditions operative, active and updated for the management of this contract and to facilitate communications with the Supplier. The Supplier disclaims all liability for any consequences arising from the lack of operability of the e-mail address provided by the Customer, from the failure to update it or from the Customer's misinformation due to his own negligence.


• 7. Refrain (and ensure compliance with the abstention by any employees who have access to the Platform, in accordance with the provisions of this Agreement) from accessing, modifying, viewing and/or copying in any way the configuration, structure and files of the Provider's servers and Platform. Any problem that may occur in the servers, in the Platform and/or in the security systems of the Supplier as a direct consequence of a negligent action of the Client shall be assumed by the Client, who shall be responsible for the civil and/or criminal liability that may correspond to him/her.


• 8. Refrain from reproducing, modifying, disassembling, decompiling or reverse engineering the Platform, or circumventing or disabling any technological features or measures to protect the Platform's intellectual and industrial property rights, and/or removing copyright and other proprietary rights notices from the Platform.

6. ECONOMIC CONDITIONS AND INTEREST ON ARREARS

6.1 SaaS Services fees and payment method

As regards the remuneration to be paid by the Client to the Supplier, it shall be as established and agreed in the Special Conditions. The Parties shall agree to reflect in the latter a fixed fee to be contracted by the Client and a variable fee to be determined between both Parties prior to the signing of the Special Conditions.

6.2 Changes in quotas

Without prejudice to the provisions of this Stipulation, the prices stipulated by the Supplier and included in the Special Conditions may be subject to revision by the Parties. In the event that the Parties do not reach, within ten (10) days, an agreement on any proposed modification to the price initially agreed and reflected in the Special Conditions, the Supplier shall be entitled to exercise the right to terminate this Contract. Thus the Agreement will be automatically terminated and, therefore, the Supplier will cease to provide its SaaS Services if the Customer continues not to accept the new price.

6.3 Collection of the Client's events promoted on the Platform

The Client, once the period for the sale of tickets for each organized event promoted on the Platform has ended, may request the Supplier, through access to the Platform, in its session, in the "wallet" section, to pay by bank transfer, to the account number provided by the Client, the amount of the proceeds within five (5) working days after the end of the event in question. From such amount, the Supplier shall deduct its commission corresponding to the variable amount detailed in this Stipulation.

In the event that the Client does not withdraw the amount of the proceeds within five (5) business days after the end of the event, such money shall remain the property of the Client and may be withdrawn at the Client's convenience.

When an end customer or consumer makes a dispute, that is, he will ask his bank to refund an amount charged on his card for tickets, booked or other service purchased on the Platform, Fourvenues will work to resolve the dispute by providing documentation proving that the service has been provided correctly. However, in cases where it is lost, the Platform may pass on to the Customer the total amount disputed and won by the end customer or consumer.

6.4 Failure to comply with the payment obligation

Provider reserves the right, upon prior written notice to Customer, to temporarily suspend the SaaS Services provided under this Agreement in the event of any payment failure on the part of Customer. If the Customer does not pay within thirty (30) calendar days after the temporary suspension, the Agreement will be automatically terminated, causing the definitive termination of the SaaS Services due to breach of the Agreement by the Customer. In such case, the Customer shall nevertheless have the right to request a copy of the content hosted on the Provider's Platform at the time of suspension of the SaaS Services, although this right must be exercised within thirty (30) calendar days after the suspension of the provision by the Provider of the SaaS Services. Once this period has elapsed, the Provider shall proceed to the total deletion of all Customer content hosted on the Platform up to that time.

In the event that the Customer fails to comply with the obligation to pay the price provided for in this Stipulation or is late in the payment of any amount to which it is obliged by virtue of the performance of this Agreement or, most especially, of its termination, the Customer shall be automatically in default, from the same day on which it fails to comply with its obligation, without the need for any requirement on the part of the Supplier. In such cases, the sums owed and not paid by the Customer shall accrue default interest which shall be calculated daily by applying to the principal of the debt the legal interest rate in force at any given time, increased by four points. Default interest due and not paid shall in turn accrue interest by agreement of the Parties, without the need for notice, as from ninety (90) days after its accrual, generating in turn default interest at the rate provided for in the preceding paragraph.

7. EXCLUSIVE BASIS

The Client, once contracted the SaaS services of the Provider and the use of the Platform, agrees not to contract with third parties that may be considered competitors of the Provider, services that may fall within the scope of the services that Fourvenues offers through the Platform and that are included in this Agreement for the duration of this Agreement. That is, once this Agreement is signed by the Parties, the Supplier will have exclusivity in the management of Users and events promoted by the Client.

8. LIABILITY REGIME

• i. The Parties shall be mutually liable for any damages that a Party may suffer as a consequence of any breach by the other Party in relation to the representations and warranties granted in the Contract, in the terms agreed therein.


• ii. For its part, the Client acknowledges being the one who provides the contents to be uploaded on the website, in its capacity as owner of these, resulting, therefore, to be the only one criminally or civilly responsible for them, exempting from liability and holding harmless at all times the Provider against any claim from third parties.


• iii. The Client is solely responsible for the content included in its Private Environment when using the Platform, as well as for the activity it performs on the Platform, the users authorized to use it and all databases stored therein.


• iv. Customer agrees to immediately notify Provider of any unauthorized use of its account associated with the Platform or of any infringement of intellectual property rights related to the provision of the SaaS Services that comes to its knowledge and agrees to provide all assistance that Provider may reasonably require in order to mitigate the damages arising from the corresponding infringement of rights.


• v. The Customer shall be liable for any damages that the Supplier and other customers of the Supplier or third parties may suffer as a result of the Customer's failure to comply with any obligations assumed in relation to the content it may have in its Private Environment, and shall hold the Supplier harmless against any claim that may be brought against it in this respect, accepting to pay the amounts that the Supplier may be obliged to pay for any reason whatsoever.


• vi. The Customer shall indemnify the Supplier for any expenses that the Supplier may incur in any case for which the Customer is liable, including the Supplier's attorneys' fees and expenses, even in the event of a non-final court decision.


• vii. In no event shall the Supplier be held liable for any loss of data, consequential damages, lost profits, business interruption or any other damages arising from the operation of the Platform or failure of the Platform to meet the Customer's expectations. Furthermore, the Supplier shall not be liable for any liability arising from the services itself offered on the Client's website, including, without limitation, chats, news forums, mailing lists, links, frames or for the downloading of software, documents or other information.


• viii. The Supplier shall not be liable for information stored on the Platform at the request of the Customer, provided that it has no actual knowledge that the activity or information is unlawful or injures property or rights of a third party liable for compensation.


• ix. With regard to the availability of the SaaS Services and the Platform, the Client hereby exonerates the Provider from liability in all those situations that harm the Client and that may be caused by the Client's connection to the network, hardware and software and/or by incorrect use of the media or by any issues that do not depend on and/or are beyond the reasonable control of the Provider.


• x. The Client shall be solely liable to the Provider and to third parties for any inconvenience, damage or harm that the web pages, as well as the hosted data, may cause to Users for any reason whatsoever. Likewise, the Provider shall not be liable for contamination by viruses or third party intrusions into the Client's equipment, the protection of which is the Client's responsibility.


• xi. The Supplier is exonerated from any responsibility for any aspect related to the organization of the event, as well as the information related to the same. In particular, and without limitation, the Client expressly acknowledges and accepts that under no circumstances shall the Supplier be liable for any claim made by Users who purchase tickets for the events, being exclusively liable the promoters of the events in question. In any case, the corresponding promoter shall be liable for any claim made by Users about any event promoted by the promoter, and the Supplier shall be exempt from any liability related to the organization, cancellation or refund of the money for the tickets of the corresponding affected event.


• xii. In the event that the Client is a promoter who is organizing an event in a venue that is not owned by him and uses the Platform for the sale of tickets for the event, in the event that there is a dispute between the owner of the venue and the Client promoter, and as a result, the owner of the venue claims to Fourvenues the cessation / cancellation in the sale of tickets, the Client promoter agrees to hold Fourvenues harmless from any claim (whatever its nature) at all times being the Client promoter solely responsible for the consequences of the dispute and Fourvenues may continue with the sale of tickets for the event regardless of the consequences that may arise for the Client promoter.


• xiii. In no event shall Supplier be liable for any malfunctions or damages caused by Customer's failure to comply with any obligations applicable to Customer under the provisions of this Agreement.


• xiv. In no event shall the Customer be entitled to claim any compensation for damages caused by and/or resulting from causes beyond the reasonable control of the Supplier and, in particular, for the interruption or failure of any kind produced in power systems, telecommunications networks, interconnection elements or any other Computer Equipment of the Customer.


• xv. The Client shall be civilly and/or criminally liable for any incident caused by not having the Activity License, including, but not limited to, a dance hall, discotheque, festival, or any other activity performed.


• xvi. Notwithstanding the foregoing, Client acknowledges and agrees that Supplier's liability in connection with its obligations under this Agreement shall in any event be subject to the following limitations:


• a) The liability of the Supplier for the concepts derived from the license of use of the Platform may not exceed in any case the amount equivalent to the price agreed in this Agreement, being in case of installment payment methods the lesser amount between the equivalent of the price of one year and the sum of the payments duly paid for the service from the initial date of contracting, excluding in all cases taxes and possible surcharges and additional costs other than the agreed price. Under no circumstances may the Client claim from the Supplier any compensation for damages that may be qualified as consequential damages, loss of profits, loss of business, loss of business reputation or claims by third parties against the Client, or for any similar damages.


• b) With regard to non-compliances produced in the development of the SaaS Services by the companies subcontracted by the Supplier, the total liability of the Supplier shall not exceed, as a whole, the total amount that the Supplier, in accordance with the contracts it has signed in each case, may obtain, for the non-compliance in question, from the subcontracted third party responsible for the provision of the service affected by the non-compliance.

9. RETURN AND EXCHANGE POLICY

Pursuant to the applicable consumer legislation, Users shall not have a right of withdrawal after the purchase of one or more tickets, through the Platform, to attend an event organized by the Client.

Notwithstanding the foregoing, Users shall have the right to request from the Client the refund of the amount paid for the ticket(s), or a part thereof, provided that any of the following circumstances occur and provided that there are no circumstances of force majeure:

- Total cancellation of the event: Total cancellation of an event shall be understood as the definitive and total cancellation of the event, without notification of a new postponed date for the celebration of the event. In case of total cancellation of an event, the User will be able to request the refund, total or partial, of the purchase price to the Client -never to Fourvenues, that acts as mere intermediary in the purchase and sale of tickets-, having the Client, in addition, to proceed to the refund of the corresponding expenses of management in which the Users had incurred when acquiring the tickets. In any case, although the execution of refunds may be carried out, as the case may be, through the Supplier's Platform, the only party responsible for such refunds and the claims associated with them due to a total cancellation of the event will be the Client, as the organizer of the event. In the same way, it will be the Client's responsibility to proceed to the refund of the corresponding amounts within the deadlines that, in each case, are determined by the applicable state or regional regulations, Fourvenues not being liable for refunds made by the Client outside the legally established deadlines which, in any case, may never exceed fourteen (14) calendar days from the communication of the cancellation of the event.

- Partial cancellation of the event: It will be understood that there is partial cancellation when, in an event whose duration is greater than twenty-four (24) hours, at least one (1) of the days of celebration of the same is cancelled. In this case, the User will be able to claim to the Client -never to Fourvenues- the partial refund of the amount corresponding exclusively to the day or days that have been affected by the cancellation, as well as, in its case, of the corresponding management expenses. Without prejudice to the fact that refunds may be made, as the case may be, through the Supplier's Platform, the latter is exonerated from any liability related to the refund of the amounts corresponding to a partial cancellation of the event, whose responsibility will fall solely on the Client as organizer of the event, who must proceed to make the corresponding refunds within a maximum period of fourteen (14) calendar days from the communication of the partial cancellation of the event or, in the event that prior communication has not been possible, from when the partial cancellation of the event has taken place.

- Substantial modification of the event: "Substantial modification" shall be understood as any modification that causes the event to differ substantially from the event that Users could reasonably expect in general. A substantial modification shall not be understood as an alteration in the start time of the event. In case of substantial alteration of an event, Users may choose to confirm their attendance to the modified event in the new circumstances resulting for the same or, instead, request the Client -never Fourvenues- the refund of the price of the ticket(s) purchased, within the period set for this purpose in each case (not being able in any case the Client to delay more than fourteen (14) calendar days from the communication of the User of his request for refund to proceed to the same). In addition, the Client will be obliged to refund, not only the amount paid by the Users for the price of the tickets, but also the corresponding management costs incurred by the Users, in accordance with the applicable regulations. In the event that the User does not communicate within the established period of fourteen (14) days that he/she wishes to request a refund of the amount paid, it will be understood that he/she confirms his/her order for the modified event and, consequently, he/she will not have the right to demand a refund of the amount of the ticket(s) purchased.

- Price error: In case of errors in the price of the ticket(s), the User shall have the right to be informed by the Customer without undue delay about the procedure for refunding the purchase price of the corresponding ticket(s) and the corresponding management fees. In any case, the Customer must proceed to refund the corresponding amounts (plus handling fees) within a maximum period of fourteen (14) calendar days from the communication of the error.

In view of the foregoing, in any of the scenarios described above, the Customer shall be solely responsible for the refund, in whole or in part, of the amount of the tickets to the Users, including management fees, exonerating Fourvenues from any liability and/or obligation to refund, all without prejudice that refunds may be executed, by mutual agreement between the Customer and the Supplier, through the Platform.

In order for refunds to be properly executed through the Platform, the Client must give the appropriate and relevant instructions to this effect to the Supplier in due time and form. The Customer declares to be aware that Fourvenues will not proceed with the publication of the information relating to the corresponding refunds on the Platform without prior confirmation and without having received sufficient instructions from him/her. Likewise, the refund conditions (percentage of the amount to be refunded, cases in which Users shall be entitled to a refund, etc.) shall be the sole responsibility of the Client.

Notwithstanding that the Parties agree that refunds shall be made through the Platform, the Client shall be solely responsible for executing the corresponding refunds within fifteen (15) days from the public communication of the cancellation of the event.

The Client expressly and without limitation acknowledges and accepts that in no event shall the Supplier be liable for any aspect or claim made by Users in connection with the organization, cancellation or modification of an event organized by the Client. Likewise, the Client shall be solely responsible for the refund of any amounts paid for tickets for an event affected by its cancellation, partial or total, or by its substantial modification, as well as by errors in the price of the event.

10. OPERATION OF THE "GUARANTEE YOUR TICKET" SYSTEM

Without prejudice to the provisions of the previous Stipulation, the Client may activate, at its free discretion, the "Guarantee your ticket" system offered by Fourvenues through the Platform, by means of which the End Users may, upon payment of an additional amount to that of the ticket purchased, previously indicated on the Platform, request the refund of the amount paid for the ticket(s) in the event of not being able to finally attend the event in question.

To do so, the End Users must: (i) send a written request to this effect to Fourvenues by the means indicated during the purchase process; (ii) that such request is sent within the term agreed between the Customer and Fourvenues and; (iii) that the Users send all the information required for this purpose.

11. CONTRACT CANCELLATION

In addition to the general causes for termination of contracts provided for in the legal system, and those others provided for in this Contract, the following cases shall be cause for termination of this Contract or any of its extensions:

• a. Mutual agreement between the Parties formalized in writing.


• b. When the Customer withdraws from the Contract during the trial period, which shall last fifteen (15) days from the execution of the Contract.


• c. Upon expiration of the initial term of the Contract or, as the case may be, of any of its extensions by mutual agreement between the Parties formalized in writing.


• d. For breach of any of the obligations set forth in this Agreement, either Party may unilaterally and automatically terminate the Agreement.


• e. The total or partial breach, or irregular or defective performance for any reason of any of the Customer's obligations under this Agreement, including, but not limited to, default of payment by the Customer, subrogation of its contractual position in favor of a third party without the required authorization of the Supplier in accordance with the provisions of Stipulation 14.

12. PERSONAL DATA PROTECTION POLICY

The Parties shall be obliged, as data controllers under the obligations set forth in EU Regulation No. 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data ("GDPR") to process the personal data to which they have access or which are provided to them by the other Party for the proper performance of the obligations arising from this Agreement in accordance with the indications of the other Party, and not to disclose such data to third parties, not even for reasons of data preservation, and to implement all legally required security measures in order to preserve the integrity, confidentiality and availability of the personal data.

13. CONFIDENTIALITY

Each Party agrees that any information that each Party may disclose to the other orally, in writing or in any other medium or to which the Parties may have access as a result of this Agreement is of a secret and confidential nature, unless otherwise expressly agreed (the "Confidential Information").

Pursuant to the provisions of this Stipulation, each of the Parties undertakes to:

• a. Not to use, lend, grant, sell or disclose the Confidential Information received by the other Party or allow any of the above to happen.


• b. To maintain absolute secrecy and reserve on all news that, either expressly confidential, tacitly confidential, or presumed confidential, have been known directly or indirectly by the other Party by virtue of this Agreement.


• c. Not to disseminate orally, in writing, or by means of any computer support any relevant or secret knowledge or news of the other Party that has come to its knowledge during the direct or indirect relationship with the same.


• d. Not to disclose and keep under strict confidentiality and secrecy the referred Confidential Information, expressly prohibiting the disclosure of any information and knowledge related to the General Terms and Conditions, Users, SaaS Services, the Platform and the content of the Contract in general.

The obligation of confidentiality provided for in this Stipulation shall not apply to information which at the time of the execution of the Contract was already in the public domain or the publication of which is required by law or by order of judicial or administrative, state or other authorities.

This Stipulation shall continue in force after the termination or resolution of this Agreement as long as the Confidential Information in question retains its secret and confidential nature.

Upon early termination and/or cancellation of this Agreement, both Parties undertake to return or destroy, as the case may be, all documentation or information that they have mutually delivered to each other on the occasion of the execution of this Agreement.

Without prejudice to the duty of confidentiality assumed by the Parties under this Stipulation, the Parties expressly agree that Fourvenues may publicly mention the Client as such, including the mention of its corporate name, as well as its general brand and logo, both in individualized presentations, events and/or webinars and on its website, as a mere reference, without prejudice to the Client's power to revoke such consent.

14. ASSIGNMENT AND SUBCONTRACTING

All rights and obligations of the Customer arising from this Agreement are non-transferable, and the Customer may not transfer them, nor assign them to third parties, either in whole or in part, nor assign its contractual position without the prior written consent of the Supplier.

The Supplier, for its part, reserves the right to assign, transfer and sublet the Platform and/or this Agreement, in whole or in part, to any company of its group of companies within the meaning of Article 42 of the Spanish Commercial Code, as well as to any third party other than its group of companies, albeit in this case by notifying the Client in writing.

15. APPLICABLE LAW AND JURISDICTION. COMPETENT COURTS

The Parties agree that, in all matters not provided for in this Agreement, as well as in the interpretation and resolution of conflicts that may arise between the Parties as a consequence of this Agreement, the common Spanish legislation shall be applicable.

For any conflicts or discrepancies that may arise between the Parties in the interpretation and execution of this Contract, which are not resolved by mutual agreement, the Parties shall submit to the jurisdiction and competence of the Courts and Tribunals of Valencia, expressly waiving their own jurisdiction in cases where the procedural rules allow it, if any other.

Last updated as of November 16, 2023.